line88 Privacy Policy

This Privacy Policy describes how line88 ("we", "our platform" or "line88") manages personal information obtained from users of the website https://line88.onl ("Website"). By registering an account or continuing to use our services, you agree to the terms set out in this policy. Please read carefully before using any part of the line88 platform.

1. Personal Information We Collect

When you register an account or use line88 services, we may collect the following categories of information:

• Identity information: full name, identification card number (MyKad), date of birth and gender, to confirm you meet the minimum age requirement of 21 years and above.
• Contact information: email address, mobile phone number, and current residential address.
• Financial information: e-wallet details (Touch 'n Go, Boost), FPX account number for DuitNow and online banking, and relevant cryptocurrency wallet details for deposit and withdrawal transactions.
• Usage data: login records, betting history, game preferences, and device information used to access the platform.
• Technical information: IP address, web browser type, operating system, and session data.
• Verification documents: a copy of MyKad or passport for identity verification (KYC) purposes in line with international licensing requirements.

We only collect information required for safe and lawful operations. No additional information is collected beyond what is stated above.

2. How We Use Your Information

Personal information collected is used solely for the following purposes:

• Processing account registration and verifying player identity to comply with international licensing requirements.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, and cryptocurrency (USDT, BTC, ETH).
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending account-related notifications — including transaction confirmations, security alerts, and service updates.
• Detecting and preventing fraud, money laundering, and activities that breach the terms of service.
• Complying with legal obligations and licensing regulations applicable to the operation of an online gambling platform.
• Improving the platform, user interface, and overall playing experience based on usage patterns analysed in aggregate.

3. Information Sharing and Disclosure

line88 does not sell, rent or disclose your personal information to any third party for their marketing or commercial purposes. However, in certain limited situations, disclosure may occur to:

• Payment service providers: such as e-wallet operators, banking institutions and cryptocurrency processors, to enable financial transactions to be completed securely.
• Platform technology providers: companies that support the technical operations of our platform, bound by strict confidentiality agreements and not permitted to use the data for other purposes.
• Regulatory authorities and law enforcement: where we are required to do so under a court order, international licensing requirements, or a valid request from an enforcement body.
• Third-party security audits: audit firms appointed to assess the security and integrity of our systems, subject to comprehensive confidentiality agreements.

In all instances of such sharing, we ensure that the receiving party meets data protection standards equal to or higher than those we practise.

4. Data Security and Protection

line88 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss or misuse:

• SSL/TLS encryption for all communication between your browser and our servers.
• Password storage using irreversible one-way hashing algorithms.
• Intrusion detection systems and real-time traffic monitoring around the clock.
• Two-factor authentication (2FA) available for all player accounts.
• Internal and external security audits conducted on a regular basis.
• Role-based access controls for all internal systems that store player data.

While no security system can be guaranteed 100% secure, we are committed to applying industry best practices and continually improving our data protection infrastructure.

5. Cookies and Tracking Technologies

The line88 website uses cookies and similar tracking technologies to keep the platform functioning properly and to deliver a more relevant experience. The cookies we use fall into several categories:

• Essential cookies: required for core functions such as login session management and account security. They cannot be disabled without affecting platform functionality.
• Performance cookies: collect aggregated data on how users interact with the website, used to improve navigation and page layout.
• Preference cookies: save your language settings, currency denomination and display preferences so they do not need to be reconfigured each time you log in.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6. Data Retention Period

line88 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we will retain certain records for the period specified by applicable licensing and legal requirements — typically between five and seven years — before that data is securely deleted.

Financial transaction data is retained longer than general interaction data, as it is subject to financial record-keeping requirements and anti-money laundering compliance obligations.

7. Your Rights Regarding Personal Data

As a registered line88 player, you have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you.
• Right of amendment: request correction of information that is inaccurate or incomplete.
• Right to erasure: in certain situations, request the deletion of your data — subject to applicable legal retention obligations.
• Right to restriction of processing: ask us to limit how we process your data in certain circumstances.
• Right to object: object to the processing of your data for specific purposes, including behavioural analysis.
• Right to data portability: receive your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact the line88 customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with the established identity verification procedures.

8. Underage Players and Child Protection

line88 services are strictly for individuals aged 21 and above. Our platform does not accept registrations from individuals below this age limit, and we do not knowingly collect personal information from underage players.

All account applicants are required to verify their age during the registration and KYC review process. If we find that an account has been registered by an individual who does not meet the age requirement, the account will be suspended immediately and all collected information will be deleted in accordance with established procedures.

Parents and guardians concerned about their children's access to online gambling platforms are advised to use parental control software and to have open conversations about the risks of problem gambling.

9. Amendments to This Privacy Policy

line88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features. Any material amendments will be communicated to registered users via email or in-platform notification, at least seven days before the changes take effect.

The "Effective Date" at the top of this policy reflects the date of the latest version. Continued use of the platform after that date is considered acceptance of the updated terms.

10. Contacting Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, please contact the line88 support team through the following channels:

• Live chat: available 24/7 directly within the line88 platform, in Malay and English.
• Email: [email protected] — our team will respond to privacy-related enquiries within a reasonable time.

When submitting a privacy-related enquiry, please provide your account username and a brief description of your enquiry or request so we can process your case more quickly and accurately.